A digital customer-centric approach to developing brands requires website(s), search marketing, mobile content, social media, rich media, e-commerce, email marketing and their interaction to be carefully considered in a brand building and positioning process.
It´s a value system where a company’s alignment of operations, production and internal controls are centred on consumers. Customer-centricity emphasizes long term interactive relationships by focusing on service, satisfaction and engagement – often in radically new or different ways. The objective of a customer driven model is to enhance products and services and bring a brand’s total offer as close to the needs and wants of consumers as possible.
Online presence that works perfectly in Europe might not work the best in Australia. With our insight into product strategy on manufacturers side and understanding the needs on customers side in B2B business environment, we are modifying the online sales and brand positioning strategy to reach the goals.